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The Town of Charlton uses CodeRED to send EMERGENCY notifications by phone, email, text and social media to keep citizens informed of emergencies such as an evacuation notices, utility outages, water main breaks, fire or floods, chemical spills, Sanitary Sewer Overflow (SSO), or other emergency situations.

The Town may also activate CodeRED to send GENERAL notifications to registered subscribers to communicate non-life safety matters, such as planned road closures, water main repairs, water and power service interruptions, etc. By selecting the box for GENERAL alerts, you can also receive these types of notifications. 

There is no charge to register for or use CodeRED and your personal in

formation will be kept confidential. Registering for CodeRED is quick and easy:

  • Sign up for CodeRED online below.
  • Add the CodeRED phone number, 866.419.5000 to your caller ID – this is for EMERGENCY CALLS
  • Add the CodeRED phone number, 855.969.4636 to your caller ID - this is for GENERAL CALLS

Things to Know About CodeRED

  • CodeRED delivers notifications by phone, email, text, social media, and/or mobile alerts
  • CodeRED is compatible with TDD/TTY devices for those with hearing impairments
  • Individuals and businesses may add as many phone numbers, email and texts numbers as they choose

CodeRED Mobile Alert App

Residents and visitors can now receive enhanced public safety alerts no matter where you are located via the CodeRED Mobile Alert app, a free public safety app for both Android and iPhone users. The CodeRED Mobile Alert app delivers community and emergency alerts to individuals targeted within an impacted geographical area. The app enables you to receive timely notifications when you are on the road, away from home. 

If you are currently a CodeRED subscriber that has already registered your mobile phone to get notifications from the Town of Charlton, you will continue to receive calls. However, if you download the app, you will also be able to get alerts to your smartphone anywhere in the country, including Hawaii, Puerto Rico, and Alaska.  


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  Register or update your contact info here  

Code Red App Image  

   Download the mobile app here

SSO Notifications

In January 2021, Governor Baker signed An Act Promoting Awareness of Sewage in Public Waters into law.  This new law will make sure the public knows when untreated sewage flows into Massachusetts waters.  This includes certain Sanitary Sewer Overflows (SSOs).  The Massachusetts Department of Environmental Protection (MassDEP) and the Town of Charlton recognizes the importance of notifying the public when untreated sewage is released into our waters.

When a discharge of overflow occurs, a public advisory notification will be sent out. On business days, this website will be updated within 4 hours of the notification. During nights, weekends or holidays, this website will be updated on the next business day. 

You can also see a list of discharge and overflow events on the MassDEP website. 

For assistance please call Kara in the Office of the
Town Administrator at 508-248-2209.

  1. Kara Hmielowski

    Executive Assistant to the Town Administrator

    Town Administrator's Office

    37 Main Street

    Charlton, MA 01507